Refund

1. Eligible Refund Scenarios

• Non-delivery — You have not received your product within 24 hours of successful payment, and our support team is unable to resolve the issue within 48 hours.
• Significantly not as described — The account type, tier, or features differ substantially from what was listed on the product page.
• Product unusable on arrival — The delivered account cannot be logged into or used at the time of delivery (must be reported within 24 hours of receipt).
• Duplicate charge — You were charged more than once for the same order due to a system error.

2. Non-Refundable Scenarios

• The product has been successfully delivered and is functional, but you no longer want it (change of mind, no longer needed, etc.).
• The account becomes unusable due to buyer actions (e.g., changing credentials and getting locked out, violating the service provider's terms).
• Issues reported more than 72 hours after purchase (except for duplicate charges).
• Recharge or subscription products that have been partially or fully consumed.

3. Refund Process

• Step 1: Contact us via the ticket system or email with your order number and a description of the issue.
• Step 2: We will review your request within 24 hours.
• Step 3: Once approved, the refund will be processed to your original payment method within 3–7 business days (timing depends on the payment provider).

4. Replacement First

For quality issues with account-type products, we prioritize replacements. If we can provide an equivalent replacement, we will arrange a replacement before considering a refund.

5. Refund Amount

The refund amount equals the actual amount paid (excluding any coupon discounts). Used coupons will not be reinstated.