Privacy

1. Information We Collect

When you use our services, we may collect the following types of information:

• Account information — Email address, username, and password provided during registration.
• Order information — Order details, payment methods, and transaction records when you purchase products.
• Communication information — Content you provide when contacting us via the ticket system, live chat, or email.
• Device and log information — Browser type, IP address, access time, page views, and other automatically collected technical data.
• Cookie data — Cookies used to maintain login status, remember preferences, and analyze website usage.

2. How We Use Your Information

The information we collect is used for the following purposes:

• Processing and delivering your orders, and providing after-sales support.
• Verifying your identity and maintaining account security.
• Improving our products and services, and optimizing user experience.
• Sending order-related notifications (e.g., order confirmation, delivery updates).
• Preventing fraud and maintaining platform transaction security.
• Complying with applicable laws, regulations, and regulatory requirements.

3. Use of Cookies

We use cookies and similar technologies to enhance your browsing experience. When you log in, we set cookies to save your login information and display preferences. Login cookies last for two days; if you select "Remember Me", they last for two weeks. Login cookies are deleted when you log out.

Cookies are used for the following purposes:

• Analytics — Aggregating traffic and usage data to help us understand how you visit the website, allowing us to improve its structure and content.
• Personalization — Remembering your language, currency, and other preference settings.
• Session management — Maintaining your login status to ensure proper functionality.

You can manage or delete cookies through your browser settings. Please note that disabling cookies may affect certain website features.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your data with third parties only when necessary:

• Payment processors — For completing payments, processing refunds, and preventing fraud.
• Technology service providers — For hosting and operating the platform, providing customer support, and performing statistical analysis.
• Digital service suppliers — When you place an order, necessary account information may be shared with suppliers to complete delivery.
• Legal compliance — Where required by laws, regulations, regulatory obligations, or judicial processes, or as necessary to protect user rights and platform security.

5. Data Storage and Retention

We retain your personal information in accordance with the principle of data minimization:

• Account information — Retained while your account remains active. After account deletion, data will be removed or anonymized within a reasonable period.
• Order and payment information — Retained as required by law to meet accounting, tax, and compliance obligations.
• Customer service records — Retained for the legally or business-necessary period to maintain transaction security and handle potential disputes.
• Logs and security data — Retained for a reasonable security period to ensure system integrity and prevent misuse.

6. Your Rights

Under applicable data protection regulations, you have the following rights:

• Right of access — Request a copy of the personal data we hold about you.
• Right to rectification — Correct inaccurate or incomplete personal information.
• Right to erasure — Request deletion of your personal data where legal conditions are met.
• Right to restrict processing — Request restriction of data processing under certain circumstances.
• Right to data portability — Receive your data in a structured, commonly used, machine-readable format.
• Right to withdraw consent — Withdraw consent for consent-based processing at any time (without affecting the lawfulness of prior processing).

To exercise any of these rights, please email [email protected]. We will respond to your request within 30 days.

7. Data Security

We implement reasonable physical, technical, and administrative measures to protect your personal information from unauthorized access, use, or disclosure. This includes SSL encrypted transmission, access controls, and regular security audits. However, no internet transmission can be guaranteed to be completely secure, and we cannot be held responsible for security risks beyond our reasonable control.

8. Protection of Minors

Our services are not directed at individuals under 16 years of age. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected information from a minor, we will delete the relevant data as soon as possible.

9. Policy Updates

We may update this Privacy Policy from time to time. Significant changes will be communicated via website announcements or through the contact information you have provided. Your continued use of our services constitutes acceptance of the updated policy. This policy was last updated on March 31, 2026.